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Conflict Resolution System Design |
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Unplanned Expense Prevention
Many companies and organizations face unplanned expenses derived from conflict, whether between members of the staff or between members of the staff and supervisors. Conflict may also exist between the staff and customers. This unnecessary cost can be controlled and even prevented by a professionally planned and executed conflict resolution system. A response to rising conflict has been to put into practice particular processes of dispute resolution such as negotiation, mediation, or arbitration. Many times a single process is insufficient to resolve a dispute and mixed set of processes is required. Negotiation may be attempted and if unsuccessful, proceeding to mediation and arbitration. It is generally possible to gain experience from each dispute in order to install practices that can prevent unnecessary disputes from arising or escalating. A system approach can deal with just one dispute but also with the numerous disputes that normally arise in any organization or between organizations.
Achievement of affordability and efficiency
The achievement of affordability and efficiency is necessary in the design of conflict resolution systems. It is not only important but necessary that a system design satisfactorily resolve a dispute at the lowest cost in time, money, and relationships. Ideally, the clients play a major role in the design of the confict resolution system, supported by the professional conflict manager, in this case Edward Carrette, Jr. In this manner, the beneficial impact of the programs on cost, market place morale, and community perception will be assured.
Healthcare and travel industry experience: healthcare, hospitality, airline, cruise line, travel operator, rental car
In order to efficiently and successfully manage the conflict resolution system design, implementation, and review, it is necessary to turn to someone with the breadth of experience in OD (Organization Development) and ADR (Alternative Dispute Resolution) processes, such as Edward Carrette, Jr., whose career spans more than forty years which permits him to be uniquely familiar with the culture, structure, and values.
